Frequently Asked Questions

Shipping

We make every effort to provide accurate estimates for delivery times and to fulfill your orders based on your chosen delivery option. However, it’s important to understand that Animefiguresales cannot guarantee specific delivery times; they are provided as approximate guidelines for your reference.

In most cases, when the item you’ve ordered is in stock, it will typically commence the shipping process within 24 hours of order confirmation. You can expect delivery to your specified address within approximately 14 working days.

Please keep in mind that during special product releases, major holidays, and promotional periods, there may be potential delays in the delivery timeline.

Orders placed after 12 pm Midday UK time will be processed on the following working day.

Should you have any inquiries regarding your shipment, please feel free to reach out to us via email at: suppport@animefiguresales.com

Rest assured, all orders come with full tracking capabilities, which you can access through the shipping confirmation email.”

However, please note that during special releases, major holidays and sale periods this may take longer.

Orders placed after 12pm Midday UK time will be processed the next working day.

If you have any questions about your shipping please email: customerservice@dsrcv.com

All orders are fully trackable through the shipping confirmation email.

If you notice that a package is marked as delivered but not received, we kindly ask you to get in touch with the carrier first and then reach out to us within a 30-day period from the delivery date.

Should it be determined that the package is lost due to a carrier’s misdelivery, we will promptly arrange for a replacement of your order.

However, if the package is lost due to an incomplete or inaccurate address provided by the customer, we regret to inform you that we cannot provide refunds or exchanges. It is the responsibility of all customers to ensure the accuracy of their shipping address when making a purchase. In situations where a package is returned to us due to address issues, you will be required to cover an additional shipping fee for reshipment.

In case you discover that your shipping address is incorrect or has changed since your last order, please do not hesitate to reach out to us with your order number and the updated address.

All standard shipping will be free on animifiguresales.com, 

Country
Albania
Algeria
Argentina
Armenia
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Belize
Bermuda
Bosnia and Herzegovina
Brazil
Bulgaria
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Chile
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Costa Rica
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Netherlands
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Oman
Pakistan
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Peru
Philippines
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Portugal
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Qatar
Romania
Saudi Arabia
Serbia
Singapore
Slovakia
Slovenia
South Africa
South Korea
Spain
Sri Lanka
Sweden
Switzerland
Taiwan
Thailand
Trinidad and Tobago
Turkey
Turks and Caicos Islands
United Arab Emirates
United Kingdom
United States
Uzbekistan
Vietnam
Zambia
Zimbabwe

We process orders on regular business days, which are Monday through Friday, excluding holidays.

For items that are currently in stock, your order will undergo processing within a timeframe of 1 to 5 business days. The exact delivery period following processing will depend on your shipping address. Presently, delivery times within the United States typically range from 2 to 7 business days.

In the case of items designated as pre-orders, they will be shipped only when they become available in stock. If you happen to order multiple pre-order items with the same release date, your order will be held until all items are in stock before shipping.

Once an item is shipped, you will receive an email containing tracking information. However, in exceptional circumstances, tracking numbers may not be provided.

Please contact us through live chat or email if you want to change your address, we will be happy to do so. if shipping has alrady started, you may have to pay a $10 extra charge.

Unfortunately, we are not able to send any items that have a Military base as their address.

Return A Product

  • If you wish to initiate a return for any reason, we are here to assist you without any complications! Our return policy allows for returns within a 30-day window from the date of purchase. If the product you received falls short of your expectations, you have the option to return it for a refund, which will be credited to your original payment method. The refund process typically takes 5-10 business days.

    Please note the following:

    1. Clearance items are considered final sale and are not eligible for returns or exchanges.
    2. To qualify for a return, the item must include identifying information and be returned in its original product packaging.
    3. Returned items should exhibit no visible signs of wear or use.
    4. Shipping costs are non-refundable unless you received an incorrect or damaged item.
    5. We do not provide prepaid return labels except in cases where the wrong item was sent or the item was damaged during transit.
    6. We do not facilitate apparel exchanges. If the item you purchased doesn’t fit, kindly return it for a refund. You may then proceed to place a new order for the desired size. For additional details and to request an RMA label, please get in touch with our Customer Service Team.”

We’ve introduced a user-friendly portal to make tracking your returns a breeze. Here’s a step-by-step guide on how to keep tabs on your returned order:

Tracking Updates: Stay in the loop by monitoring the real-time tracking updates that we regularly send your way. Additionally, you’ll receive email notifications once we’ve received and processed your return.

Courier’s Website: If you have the return tracking details handy, you can always cross-verify the progress on the courier’s website for that extra peace of mind.

Processing Time: Our usual aim is swift processing, typically within 2 working days. However, during busy periods, we kindly request your patience, allowing us up to 4 working days to ensure everything is handled to your satisfaction.

Should your concerns persist, even after following these steps:

Reach out to our dedicated Customer Service Team.
Be sure to provide your order number as it expedites the investigation process, enabling us to assist you promptly.

Certainly, you have the option to return items purchased on sale. Here’s a concise guide to walk you through the process:

Timeframe: All sale items must be returned within 30 days from the date of purchase.

Refunds: Please note that for sale items, we do not offer direct refunds. Instead, we provide the choice of exchanges or gift cards.

Item Condition: It’s important to ensure that the items being returned are in an unworn condition and have all their original tags attached. If returned items carry a strong scent of aftershave or perfume or are in a condition that makes them unsuitable for resale, there may be limitations in processing the return.

Utilizing Our Returns Portal: To facilitate a swift and seamless return experience, we encourage you to register your item through our portal. This not only streamlines the process but also enables us to provide you with faster assistance.

Processing Time: Upon receiving your return, our standard processing time is typically within 2 working days. However, during peak periods, we kindly request your understanding and allow us up to 4 working days.

Questions or Concerns: If you have any inquiries or encounter any issues during the return process, please don’t hesitate to reach out to our dedicated Customer Service team. We are here to assist you.

Our standard policy allows for returns within 35 days from the date your order was dispatched. If you find yourself beyond this timeframe but still want to initiate a return, please don’t hesitate to reach out to our customer support team. They will provide you with guidance on the most suitable course of action.

If you require assistance or have any questions, please feel free to contact our Customer Service team for swift and responsive support.