Frequently Asked Questions

• If you wish to initiate a return for any reason, we are here to assist you without any complications! Our return policy allows for returns within a 30-day window from the date of purchase. If the product you received falls short of your expectations, you have the option to return it for a refund, which will be credited to your original payment method. The refund process typically takes 5-10 business days.

  Please note the following:

  1. Clearance items are considered final sale and are not eligible for returns or exchanges.
  2. To qualify for a return, the item must include identifying information and be returned in its original product packaging.
  3. Returned items should exhibit no visible signs of wear or use.
  4. Shipping costs are non-refundable unless you received an incorrect or damaged item.
  5. We do not provide prepaid return labels except in cases where the wrong item was sent or the item was damaged during transit.
  6. We do not facilitate apparel exchanges. If the item you purchased doesn’t fit, kindly return it for a refund. You may then proceed to place a new order for the desired size. For additional details and to request an RMA label, please get in touch with our Customer Service Team.”

We’ve introduced a user-friendly portal to make tracking your returns a breeze. Here’s a step-by-step guide on how to keep tabs on your returned order:

Tracking Updates: Stay in the loop by monitoring the real-time tracking updates that we regularly send your way. Additionally, you’ll receive email notifications once we’ve received and processed your return.

Courier’s Website: If you have the return tracking details handy, you can always cross-verify the progress on the courier’s website for that extra peace of mind.

Processing Time: Our usual aim is swift processing, typically within 2 working days. However, during busy periods, we kindly request your patience, allowing us up to 4 working days to ensure everything is handled to your satisfaction.

Should your concerns persist, even after following these steps:

Reach out to our dedicated Customer Service Team.
Be sure to provide your order number as it expedites the investigation process, enabling us to assist you promptly.

Certainly, you have the option to return items purchased on sale. Here’s a concise guide to walk you through the process:

Timeframe: All sale items must be returned within 30 days from the date of purchase.

Refunds: Please note that for sale items, we do not offer direct refunds. Instead, we provide the choice of exchanges or gift cards.

Item Condition: It’s important to ensure that the items being returned are in an unworn condition and have all their original tags attached. If returned items carry a strong scent of aftershave or perfume or are in a condition that makes them unsuitable for resale, there may be limitations in processing the return.

Utilizing Our Returns Portal: To facilitate a swift and seamless return experience, we encourage you to register your item through our portal. This not only streamlines the process but also enables us to provide you with faster assistance.

Processing Time: Upon receiving your return, our standard processing time is typically within 2 working days. However, during peak periods, we kindly request your understanding and allow us up to 4 working days.

Questions or Concerns: If you have any inquiries or encounter any issues during the return process, please don’t hesitate to reach out to our dedicated Customer Service team. We are here to assist you.

Our standard policy allows for returns within 35 days from the date your order was dispatched. If you find yourself beyond this timeframe but still want to initiate a return, please don’t hesitate to reach out to our customer support team. They will provide you with guidance on the most suitable course of action.

If you require assistance or have any questions, please feel free to contact our Customer Service team for swift and responsive support.