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Product always receives high satisfaction ratings from our customers
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SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of Anime Figure Sales (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of http://animefiguresales.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

5 stars
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3 stars
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D***e
29 Oct 2019

With good quality

A***v
27 Oct 2019

Daughter is delighted

J***a
24 Oct 2019

It came what I ordered, but in the first order of another figure, put some rubber stupid toy instead of a horse figure. I attach the photo. I do not advise this store. Cheating.

M***m
23 Oct 2019

yamazing :) i reccoment

V***a
23 Oct 2019

It's okay.

S***s
18 Oct 2019

The wrong figure came.

O***a
4 Oct 2019

One ear is broken, the paint is somewhere torn, perhaps because the figures were not packed separately from each other, but lay in one package together

J***a
28 Sep 2019

It's very nice and good quality to my daughter charm and i arrive just ant is the last day

U***a
27 Sep 2019

Everything is fine, the child really liked.

S***a
24 Sep 2019

Its amazing looks perfect also heugh us like schleich horses

A***a
24 Sep 2019

The horse came not white, but some pink. The muzzle broke through the package and was slightly damaged during transportation. The goods were bought at a large discount in the week of brands, perhaps this is the reason. Delivery is fast, which pleases

N***k
24 Sep 2019

Horses came in excellent condition! But there are a couple of minuses. The horse has a pink spot on the grain, not big. And the foal is crooked. But this is not significant, you can fix it!

N***a
23 Sep 2019

Very cool horse!!!

T***a
23 Sep 2019

Came not the horse, ordered white, not the one in the photo. But i even like this one more. Quality is good.

A***a
17 Sep 2019

Got your horse, what i want to say, the quality is excellent. The horse is just awesome, almost worse than the couches. Evenly painted, neat. I got quickly. i recommend. Bulu to order more with the store did not communicate.

E***a
17 Sep 2019

Legs curves, screwed on one side, but worth at least

D***a
16 Sep 2019

Good horse figure. Reached about 2-3 weeks. Notebook for size comparison. Of the minuses-the legs are a little prickly. And packed only in the package. But for such a price i recommend.

J***a
14 Sep 2019

The parcel came very quickly, for two weeks. loshplka chic, everything is well painted, the legs are even, it's worth it. the child liked it.

N***a
12 Sep 2019

Lovely horse! And delivery instant!

S***s
11 Sep 2019

As the orenburg is very beautiful.

A***o
10 Sep 2019

Fast delivery, 20 days to the orenburg region. Quality is average. not original, but it looks like. For this cost, normal

M***L
7 Sep 2019

Custom made 22/08/2019. Shipping 25/08/2019. Shipping to Poland Oak Wood Mining 05/09/2019. Mega fast delivery! Pack appropriately packaged and secured. Goods consistent with the description, cool toy-it's not my first purchase u this store and surely want yet other figures. I am happy. Recommend salesman.

Customer
5 Sep 2019

Very beautiful, but found little too

V***a
4 Sep 2019

Unlike the original is light, but for such a price worthy

Customer
3 Sep 2019

Horses pleased, all super, we collect further collection

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Simulated Animal Horse Model Solid Emulation Action Figure Learning Educational Kids Toys for Boys Children Purebred Black Horse

30 Reviews
US $9.95
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