We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order came quite quickly (ordered on October 1, and took it from the Post Office 25). I ordered a given figure for a gift, so I do not unpack it completely. As for the quality of the figure, it certainly leaves much to be desired. The hinges are very flimsy and unreliable, the hands do not bend completely, the brush was cracked and does not hold on the hinge, one leg does not bend in any way, but is only in one position (sock up), there are also many white cracks on the feet themselves. It was also necessary to remove the uneven edges of the figure with a cutter (on the oval face, elbows, legs and in the waist). I am happy that the store is sociable, not conflict, fleeting answered the dispute and returned 350R from the cost of the figure (bought for 740r).
The goods came quickly, their money is definitely worth it. Figures are just for artists and sculptors.
Everything came, but the box was crumpled. There are difficulties with changing the brushes, you need to do it very carefully. Still had to twist the screws at the base of the design that holds the dummy. Otherwise everything is fine.
Ordered september 10, on the hands already was 25. Pretty fast)) Minus only that the girl came, although i ordered a guy. However, the dispute did not reach and the store returned half of the cost)) Regarding the figure itself-all whole, the hinges are not weak but do not need to make efforts to change the position of the figure. In this regard i'm happy ^ ^
Very ambulance delivery-23 days, came exactly in time, tracked. in the box-package the box did not hang out. Thank god, without marriage, everything is fine, very well regulated posture. Brushes are very difficult to rearrange, because a very small fastening, but i turned out.
The mannequin pleased me at the same time and grieved me. I had to cross and clean the excess plastic figure. Almost all additional hands do not sit tight. Body accessories and mobility are good.
The order came on time. The product fully corresponds to the description of the store. Purchase satisfied. Quality is good.
The doll came in less than two weeks. I was very happy. I was afraid that the box would be mint because of the reviews, but everything is very good. However, hinges. They are very flimsy and they will not always be able to attach. If you are a neat person and you, at least, there are 15, then i advise. Small children cannot be given.
Quick and neat delivery. Unfortunately very disappointed by the quality of the product which presents several manufacturing defects in the joints and finishes. I thought that given the basic price displayed it would be authentic, but I have a big doubt about it... Nevertheless it will remain a base for the drawing, but I will surely have to look for others in order to be able to work without difficulty...
A day ahead of time, a terribly crumpled mail box, but the doll itself is intact. It seems very fragile, to change the palms is quite difficult, but in general-exactly what i wanted and waited!
The figure is perfect and the store is very attentive, however the box was a little damaged.
The hinges are very mobile, sometimes even fragile, the plastic is very good. In places, the plastic in the accessories is not even, but in general everything is very good, i recommend, i want to say from myself that i did not expect it to be so small.
The figure is nice, has a big range od movements, though some joints (wrists especially) are a bit loose. It's tiny, what makes the photos look really good, but it's also easy to break. For this price, it is a really good one, and the shipping is fast
In appearance without flaws i will add a review when i will give my sister for my birthday
The product arrived basically one month before the expect date. Not going to complain, I love it. The mail box was knead, but the inside boxes (product) is fine. me likey :)
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