We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bigger than expected and the kid was super happy! The figure is not perfect but great for the price.
I ordered 14.09, the notice came 04.10. Item as in description. Came in integrity! Thank you!
Very good I am delighted despite the figures not very pretty but I bought it mainly for pokeball so great
Pretty good for the price, i would definitely buy again. Shipping was fast compared to other products
Terribly flimsy pokemon ball, the toy is unevenly painted. A worthless acquisition. I don't advise. And went for a very long time
I love it! The only issue I’d have with it is that it’s scratched up on the inside, but the only person who’d be looking inside of it is me, so I don’t mind~ I’m just happy it got to me in one piece
Pokeball came fast enough. Truth asked to put pokemon pikachu, but came with another, so minus the star. The mechanism is very weak, you need to be careful. Thank you!
So, review on pokéball. It was less than a month. It is very light and fragile. Press the button-opens easily. It's more difficult to close. Sometimes not painted black strip There was some anonymous pokemon inside. (If you say who it is, you get a plus in karma) Order recommend, shoot in people do not recommend (can crack) All springs are visible on the pictures
Enjoy flexible international shipping services that currently operate in over 200 countries across the world
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