We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfectasss Alfin arrived very beautiful as they look in the photo graciasssss needed them for the cake of my BB me facinann
Stunning, made great, a bit to fit the head there you put force, especially I found it a bit difficult to Ariel but are really beautiful
Adorable… are also prettier than what I expected saw the price! also the shipment was fast… recommended
Toys came very beautiful and quality. We did not go long, which is very good. Thanks to the store for such wonderful princesses!
Very lovely set and better than expect, surely have order in next time. Packing is good and shipping time is on processing report. (Communication with store 1 star coz no any problem that we have to contact as product is in order)
Are beautiful and have the little faces quite perfect and delicadinhos as in the pictures. Only the fitting of some not very good so Q take care to assemble. White Snow broke trying to fit the head, but gives to paste. But the price, very worth it.
Beautiful but delicate, in fact a I receipt damaged but the store has immediately refund accepted my request.
Come very quickly! Quality is normal, each packed separately. There are disadvantages when painting
GREAT QUALITY PRODUCT, ALL ARRIVED IN PERFECT CONDITION, THE BOXES COME APART NO WRINKLED, CONGRATULATIONS, RECOMMEND TO EVERYONE.
Dolls perfect as product description. Are small, the details are clean! THE product came very fast, was posted on 19/08, 04/09 day arrived. Super recommend, very attentive, surely will buy more.♡
The picture only shows some. But are of great quality. The shipping was fast, probelma was to deliver within Brazil. recommend the store.
Beautiful dolls, quality is good. Drawn nice faces each and have differences in heroes in mimics)
Very pretty, finishes and correct paintings small defects not obvious, but they are fragile (1 broken and paint a little erased on another).
Very cute and well made. Sin that arrived two Ariel and not Aurora! But my little girl is super glad!
Very happy with the products! I am sad because there is two big scratches on Aurora's dress, i think it's due to the shipment cause they are really compressed in it and just a plastic bag for protection. Rapunzel's hair can easily be fixed with some super glue for best result
Enjoy flexible international shipping services that currently operate in over 200 countries across the world
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