We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent product for the price you pay the base is the only bad thing doesn't fit well with the figure. The recommended fast delivery time
Delivered very fast, took only 24 days, very detailed, as in picture, was VERY happy for purchase
Good condition, but the skin color is a darker tone than seen in the image, still excellent figure.
A little detail in the paint on the back of her, but very minimal. Very fast shipping 13 days to my home in chile, as per.
Super figurine!! The base is a little weak to hold the weight of the character and there is a slight shift between the leg and the body as well as a very small defect of paint but it remains anecdotal
Product well protected. arrived fast, found slightly dirty, but nothing detrimental
All right with the figure, good details, even on the face. The material looks good, only it takes about 2 months to arrive, but it was worth the wait. Just a few details of paint, but nothing serious, very happy with the purchase. The only bad thing, the figure stand doesn't fit well, the hole barely looks, since the figure is not removable, it cannot be placed well, so i can't leave the figure standing, i'll see what i can do. But still, good shopping.
Very happy, quality at the top, each figurine I'm always afraid for the head because often the face is not well done, but it is perfect, no mistake on the figurine, I recommend
Impeccable except that the duckling falls at a time but nothing the droplet doesn't fix
Enjoy flexible international shipping services that currently operate in over 200 countries across the world
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