We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Received this item today. Good sturdy box and packaging came intact. The figures are cute but a few of them are painted the wrong colour or are less detailed. A good buy and value for money. I have a Pokemon mad son who will spend hours playing with these. Didn’t take too long to arrive.
Is a present for our daughter her birthday. Do the characters not counted, so go there from that they all there are. The beschilderingen are not all accurate. But for this price can it fine.
the delivery was fast, a litte bit smaller than expected, tha quality is low but it is o.k for this price.
The parcel arrived very quickly, it was tracked perfectly. The container cracked a little. Figures a lot, the child is happy.
Very small Figurine. But the size was precise. By cons we manage to recognize the best known but they are not very similar. The figurines are delivered in a bag and not in a box as in the photo. It would have been necessary to separate the different generations of Pokemon, as the bags are random if I recommend I risk having a lot of doubles. That's why I don't take it back.
April 29 was ordered, may 27 i received the order already in moscow. The order is satisfied. I ordered 24 things, i think that all the same is expensive, because they are small, can the size of a toy from a kinder surprise. Came, packed in a postal package, the toys themselves were in a transparent package. They painted their faces well, nothing went wrong. They're really 24 things. Everything seems different.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world
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