SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Anime Figure Sales (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://animefiguresales.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It’s good for the price, my screw fell off though. Good for people just starting out
All connections are elastic, well fixed. Figures stand and without supports. The only thing that slightly upset: small negligence on the feet of the female figure. A little rough. In the rest of the figure fire. Their money is worth it. Asked for a replacement color, the store quickly reacted and sent the one that asked.
I am satisfied. Details are food. Order comes in time.
Good figures
the head of the female puppet was not attached. i was able disassemble the puppet, then reattach it. and a screw in the stand is missing. after i moved the missing screw to the top i still think i can use it for instructing my swimmers.
Ordered 29.9 and came 16.10, quickly as sending by store. The packaging is very hilly, but the goods are not damaged. In general for order 5 +
Everything is fine! Figures are very mobile, keep the shape. In addition, two pairs of brushes and feet, which are easy to change. Delivery is fast. Thank you very much!
Good figures. There is a stand, replaceable two pairs of brushes and a pair of feet.
everything ok, the figures are frail but usefull if you have patience to pose them. The male figure is much easier to pose and also sturdier.
Good figures. The daughter of the artist liked them very much. In the set there are also interchangeable arms and legs.
Got to the moscow time in 12 days. Packed in a simple package, wrinkled, but all intact. Aunt's terrible neck
Arrived quickly, the boxes wrinkled but nothing on the inside damaged
A good figure, but only the delivery is long! Ordered a figure in late august, and came on october 8
It's very good. Fully corresponds to the description. Delivery for 2 weeks to moscow. Very satisfied with the purchase. Thanks to the store.
Great figures! Delivery to germany only 1 week!
Delivery took more than a month by the company sdek, came all wrinkled, as if played football, it's good that the figure itself was not hurt. hands, legs, head all move. thanks to the store, i recommend.
Not enough of course in size, but norms
Excellent, executed qualitatively, carefully delivered by sdek
Arrived very fast, came well packaged and protected. Thank You.
Beautiful figures, really a lot of possibilities of poses. Be careful all the time not to force some joints...
Good anatomical models with additional brush and stop options. I think they will quickly loose, and the additional parts are too easy to fall off. In the rest i really like them) the color is beautiful. Shipping about 2 weeks.
They are much smaller than I expected, but very cool. the stand on the man won't hold him up so he falls forward, but its okay. I can use hers instead.
they look really good and I'm happy that are not hard plastic they are kinda soft silicone type plastic and im happy with that, the only thing I don't like is that for the male his neck is WAY to big and is popping out my more than I would like it to, but other then that they feel all nice and good, can't wait to start drawing with them. sadly it didn't come with a case so you can put the feet and hands in there but it's okay
It took a long time. Delivered by the transport company sedek. the box is hlyupkaya, but it has a transparent plastic packaging, so everything is whole. The doll is standing. Nothing goes away. There are 2 pairs of brushes, and 1 pair of feet. I tried to replace the feet-the holes should be expanded very carefully, so that they would not fall off. Brushes replaced normally. Attached stand with transparent holder. On the feet of dressed-ugly made fingers. Therefore, i wanted to replace them with the attached ones.
THE material is very good and was very fast.